Return Policy:

 Elotusland.com offers a 30-day return guarantee to all of our customers except as noted on particular products. If you are not fully satisfied with your Elotusland.com purchase, our customer service department will assist you. Return merchandise requirements are listed below, you must have all of the requirements in order to send your item in for a return.

· Elotusland.com will not accept any return without a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please see http://www.elotusland.com/ for details.

· Claims for loss or damage in shipment must be made to the carrier by the customer. Please keep the original boxes, the freight carrier will need the original boxes for investigation. DO NOT SEND the damage in shipment products to us, you need to report the damage to the carrier and the carrier will pick up the products.

· All return products must have serial no. that are matched with the serial no. listed on your invoice. Otherwise, the products will return back to you.

· Elotusland.com will not accept any physical damage product, RMA automatically void. Physical damage consider bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage.

· All will call / pick up products will be subject to a restocking fee if the customer did not pick up their products when it is ready for pick up.

· All refuse packages, undeliverable address that return to us are subject to a restocking fee.

· All requests for a refund or replacement authorization must be made within 30 days of the invoice date. Products authorized for return must be 100% complete, in re-saleable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

· RMA numbers are good for 7 days. Elotusland.com must receive returns within 7 business days following your receipt via e-mail of an RMA Number from Customer Service. Returns post dated later than five business days after receipt of an RMA Number will be invalid.

· All returns other than a replacement due to a defective product or an incorrect shipment, will be subject to restocking fee.

· All returns for replacement, our professional Technician will test the defective product. However, if the product is tested good, you are responsible to pay a service fee of $10.00 plus the shipping charge require us to return the product to you. The fee will be charge on your credit card.

· The customer is responsible for all shipping charges, handling charges and restocking fee on all returns. Any discrepancies could result in a delay or partial forfeiture of your credit.

· All defective products will be accepted by Elotusland.com for credit, same-item exchange at Elotusland.com's discretion within 30 days of the invoice date. After 30 days, the manufacturer's warranty applies.

· Return packages must be sent back to the return address that is on the RMA packing slip that you will obtain when you receive your RMA number. Please click on "RMA No." to see RMA packing slip for details.

· Elotusland.com does not reimburse any customer return shipping cost. Return Shipping Cost is the same as your cost to drive to any store for returning an item, which is not reimbursable.

Elotusland.com cannot accept Non-defective software for a refund or exchange.

· Retail products are non-refundable. Repair or replacement for the retail products requires contact to the manufacture directly.

· Failure to comply with any of the listed conditions of return may result invalidation of your return or a delay in processing the return. Elotusland.com reserves the right to grant return approval at its sole discretion on a case-by-case basis.

· Please allow 2-4 weeks for credit.

· Customers who refuse packages at the time of delivery will be charged restocking fee and shipping and handling fee.

· After 30 days of the purchase date, all Items that need to be returned for repair will have to be sent directly to the manufacturer of the product. The manufacturers' customer service information should be available in the instruction booklet that may have come with the item you purchased.

Return Policy for International Order:

· Shipping and Handling are not refundable. Elotusland will not responsible for any return packages shipping.

· All returns will be subject to a restocking fee.

· Elotusland will not replace or exchange items. We only refund the credit.

Business Hours : _________________________________________________

Normal Hours: (Pacific Standard Time)

Monday - Friday: 9:30 AM - 5:30 PM Saturday - Sunday: Closed

** We are closed on all major holidays

Company Address: _______________________________________________

748 Epperson Drive

City of Industry, CA 91748

Tel: 626-839-1699

Fax: 626-839-1607 (Accept order for School / Government PO'S)

Email: service@elotusland.com

Website order: www.elotusland.com